Privacy Policy

Our Privacy Policy is for your security and demonstrates our commitment to your privacy.

Alessia’s Soul of Italiana values you as a customer and respects your privacy. We collect certain information from you that allows us to customize and enhance your shopping experience and to communicate with you about our products, services, promotions and contests. We are committed to managing this information responsibly so that you are in control of your personal information and the communications you receive from us. We suggest that you review this Privacy Policy periodically as we may update it from time to time. This policy was last revised on January 5, 2014. By visiting the Alessia’s Soul of Italiana site you are accepting the practices described in this Privacy Policy.

What This Policy Covers
This policy describes the personal information we collect from you and why; how we use this information; when we share this information with third parties; the choices you can make about how your personal information is collected, used and/or shared; and the data security, accuracy and access measures we have adopted to protect your information under our control from loss, misuse or alteration.

This policy applies solely to information collected by  online store and events. This policy does not apply to the practices of people that Alessia’s Soul of Italiana does not employ or companies that Alessia’s Soul of Italiana does not own or operate.

Please be aware that our web site may contain links to other sites hosted by third parties. Alessia’s Soul of Italiana does not control and is not responsible for the content or privacy practices and policies of such other sites. We encourage you to be aware when you leave one of our web sites and to read the privacy statements of each and every web site that collects personally identifiable information from you.

The Information We Collect
You can visit our web site or event locations without telling us who you are or revealing any other personal information about yourself. We may track the Internet domain address from which you visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless and until you identify yourself to us.

Alessia’s Soul of Italiana collects personally identifiable information from you when you sign in on one of our web sites, register for on-line shopping, place an order, participate in a contest, promotion or survey, or request other services that require information, registration or subscription. This information may include your name, mailing address, e-mail address, phone number, credit card numbers, gender, occupation, and personal interests. We may also keep a record of your product interests and purchases on-line, and automatically receive and record information on our server logs from your browser (including your Internet domain address, Alessia’s Soul of Italiana cookie information, and the page you requested).

Whether or not you provide any of your personal information is your own choice. If you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers and content on our web sites, from our catalogs or at our locations.

How We Use Information
Alessia’s Soul of Italiana uses customer information for three general purposes: to customize the advertising and content you see on our sites; to fulfill your requests for certain products and services (e.g. shipping your order to you; process your credit card); and to contact you about new products or services, special events and promotions. We use Internet domain addresses for internal purposes to analyze trends, administer the site, track your movement and gather broad demographic information for aggregate use. Alessia’s Soul of Italiana typically will not link IP addresses to personally identifiable information, but reserves the right to do so in order to identify a user when we feel this is necessary to enforce compliance with our internal policies or the Alessia’s Soul of Italiana Terms of Use (available on our web site) or to protect our service, site, customers or others.

How We Share Information
Alessia’s Soul of Italiana may send personally identifiable information about you to other companies or people when: we have your consent to share such information; we need to share such information to notify contest winners or fulfill promotional obligations, we need to share such information with companies that work on behalf of Alessia’s Soul of Italiana in order for them to provide a product or service you have requested (sometimes known as service providers); we respond to subpoenas, court orders or legal process; or we find that your actions on our web site violate the Alessia’s Soul of Italiana Terms of Use or any of our usage guidelines for specific products or services. We prohibit our service providers from using your information except to the extent necessary to fulfill their services to us. Alessia’s Soul of Italiana may share your personally identifiable information with unrelated companies which we believe you may be interested in so that the companies can directly market their products or services to you. In the event that some or all of our business assets are sold or transferred, we would transfer your information to the buyer or transferee.

Alessia’s Soul of Italiana may also share aggregate demographic information (such as your age and gender and types of products or services purchased) with our business partners, distributors, advertisers and other third parties to customize our on-line content, services and advertising to enrich your experience at our site. Such information does not identify any individual person.

How You Can Access, Change or Delete Your Information and Preferences
You may, at any time, access, verify, correct, update or remove your e-mail information and preferences online at www.alessiasitaliana.com. You may, at any time, access, verify, correct, update or remove your home address by contacting our Customer Support Team by e-mail atcontact@alessiasitaliana.com or by telephone at 770-422-8709. In addition, if you prefer not to receive information from us, please let us know by sending us an e-mail or calling our Customer Support Team at the above address or number. You can also opt-out of our emails at any time. The unsubscribe tool is at the bottom of our email pages. Please note that it may take up to two weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an e-mail confirmation and may need to contact you by phone, postal mail or e-mail if we have questions regarding your order.

About “Cookies”
A “cookie” is a piece of data stored on your hard drive containing information about you. For instance, by setting a cookie on our site, you would only have to log in a password once, thereby saving time while on our site. Cookies permit us to track and target your interests in order to enhance your experience on our web sites. We do not save passwords or credit card information in cookies.

Advertisers or other companies do not have access to Alessia’s Soul of Italiana cookies. We may allow business partners to set and access their own cookies on your computer. In such cases, however, Alessia’s Soul of Italiana has no access to or control over such cookies. In addition, we may contract with a third party who may use cookies and collect information on our behalf. These third parties are prohibited by our terms of engagement with them from sharing your information with anyone other than us.

Data and Credit Card Security
Alessia’s Soul of Italiana takes the security of your information very seriously. As a result, we do not accept orders by e-mail. We will gladly accept your orders on-line or by phone at 770-422-8709. Our Customer Service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.

Your Alessia’s Soul of Italiana account information is password-protected for your privacy and security. Alessia’s Soul of Italiana will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your Alessia’s Soul of Italiana account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information.

In addition, when you submit sensitive information via our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

If at any time you believe the security of your password or account information has been compromised, please notify Alessia’s Soul of Italiana Customer Service Team at the telephone number above or change your member information on-line. Should you discover an unauthorized use of your credit or debit card, you should immediately notify your card provider in accordance with the terms of your agreement with that company.

Changes to Policy
Alessia’s Soul of Italiana reserves the right to change, modify or amend this policy from time to time without prior notice to you. We will post the changes here. Alessia’s Soul of Italiana encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

How to Contact Us
If you would like to contact us for any reason regarding our privacy policy and practices, please write us at Alessia’s Soul of Italiana: C/O Flavors of Lonato LLC, 1092 West Atlanta Street, SE.  Suite 300, Marietta, GA 30060, Web Management Team, or e-mail us at contact@alessiasitaliana.com